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The City of Vaughan


City of Vaughan Infographic


The City of Vaughan is one of first truly accessible cities in Canada. From accessible website, redesigned taxi services, to an innovative path system (which allows visitors with vision challenges to navigate City Hall using an electric cane, Bluetooth technology and audio feedback) the city is using technology to break accessibility barriers.

City of Vaughan in Numbers

  • Population over 325,000
  • Incorporated in 1991, Vaughan was the first city in the York Region
  • Multicultural community where 99 different languages are spoken
  • 45% of the population is comprised of immigrants and visible minorities account for 27%

Disability by Numbers

  • Approximately 1 in 7 Ontarians would benefit from organizations being disability-friendly
  • 2.1 million Canadians 15 or older are at risk of facing physical or communication barriers
  • 8 in 10 people with disabilities have chosen not to give them business to a service provider because of barriers; poor web accessibility is one reason cited.

The City of Vaughan Goal

To become a leader in Canada by being a truly accessible city.

To reach their goal, the City of Vaughan features:

  • Accessible transportation
  • Accessible public places
  • Improved access to healthcare
  • Accessible website

In order to make their website accessible, the City of Vaughan did the following:

  • Ensured that their website complies with AODA standards
  • Placed the eSSENTIAL Accessibility interactive icon on their homepage
  • Offered web visitors with physical disabilities a free assistive technology app
  • A customized Channel for people with disabilities, that highlights the programs and services offered by the city

The benefits of offering Assistive Technology on the website:

  • Provides reasonable accommodation for visitors with physical disabilities
  • Makes the city’s digital presence inclusive and welcoming to residents and visitors alike
  • Allows the City of Vaughan to become a leader

“Our goal is that when people think of an accessible city, Vaughan will be the first one that comes to mind. We want to be leaders.”

— Warren Rupnarain, Accessibility and Diversity Coordinator

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