3 Trends to Shape CX Webinar

How accessibility helps create an inclusive culture of customer experience

Watch the on-demand webinar hosted by UXPA International, featuring eSSENTIAL Accessibility, to learn the answers to these questions and much, much more.

If you can get disability right, you can get customer experience right.

In this 30-minute webinar replay video, learn from an experienced travel executive about how she helped create a culture of customer experience at a fast-growing airline, instilling accessibility best practices at every step of the multi-channel customer experience. Get smart on the size and scope of the people with disabilities (PwD) market to help inform the most inclusive customer experience strategies. Sharing specific, recent examples of customer experience successes — and CX failures — you’ll come away with three tangible steps on how to apply inclusion and accessibility at your organization regardless of what industry you’re in.

Click here to view an accessible PDF version of the slides.

Note: you must download the PDF file and open it with Adobe Reader to view the full accessibility features.


Helen Papathanasakis-HenriquesHelen Henriques, VP Operations, eSSENTIAL Accessibility; Former COO, Sky Regional Airlines
Headshot image of Eric FeinbergEric Feinberg, CMO, eSSENTIAL Accessibility

If you have any questions or are interested in connecting with the eSSENTIAL Accessibility team to learn more, get in touch with us any time.