Web accessibility lawsuits
Since 2017, we’ve seen a steady increase in the number of ADA lawsuits filed against companies for inaccessible online content. Adding to that, there were an estimated 265,000 legal demand letters sent in 2020 (which are often a precursor to a lawsuit).
With this escalation in legal activity, there’s no better time to prioritize web accessibility. We help you understand applicable global laws like the ADA, Section 508, or the AODA, and get you started to reduce your risk of reputation-damaging legal action.
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ADA compliance and case law
The ADA was signed into law in 1990, when the internet had not yet gone mainstream. However, Title III prohibits discrimination in “places of public accommodation.” This is where understanding case law trends is key. Does a digital experience equate to a place of public accommodation?
U.S. Courts overwhelmingly believe it does, and so does the Department of Justice.
Failure to make a website, app, or product accessible is a violation of the ADA, as well as a host of other international and state-level mandates.
Our legal team understands the WCAG technical standards, as well as how they relate to ADA case law trends and other global legislation.
Experience matters
Our team has decades of accessibility legal expertise, including experience within the Department of Justice. It’s led by our head of regulatory affairs, Kris Rivenburgh. An attorney and ADA compliance expert, Kris is the author of The ADA Book, and founder of accessible.org.
Engage our legal teamMaking it simple
When it comes to web accessibility compliance and applicable international laws, multiple factors come into play: where your organization is located, your customers, and the size of your business.
We simplify the complexities of compliance, making sure you understand the mandates you need to meet, and working with you to meet them. It’s an unparalleled level of legal support for every rule and regulation.
Case closed
If you’ve received an ADA demand letter or formal web accessibility complaint, it’s possible the claim against you should be dismissed. This is where our legal expertise will help inform your response strategy.
We first assess whether the complaint is valid. If so, we help your counsel with a remediation roadmap and legal response strategy. We provide an independent, third-party assurance that an accessibility claim that prompted legal action has been resolved, with documentation, screenshots, and a letter of partnership validating your ongoing commitment to accessibility.
Request our ADA Demand Letter PlaybookLegal support
- Demand letter validation: Our legal team will verify the merits of any legal complaint, helping your counsel navigate a response strategy.
- Litigation context: With decades of combined accessibility litigation experience, we help manage the complexities of any legal action.
- Risk mitigation: Assessing compliance requires thorough evaluation. We tell you which legal regulations apply and how to ensure ongoing compliance, mitigating future risk.
- Global insight: Our team is well-versed in international accessibility law and state-level human rights requirements. No matter where your business is located, we have the knowledge you need.
Explore our digital accessibility solution
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VPATs, Certifications & StatementsAbout VPATs, Certifications & Statements Promote accessibility with a WCAG Conformance Certification, accessibility statement, and a VPAT® if needed.
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Program ManagementAbout Program ManagementCreate an enterprise accessibility policy to align internal teams and adopt a culture of inclusion.
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Accessibility Auditing & Testing About Accessibility Auditing & Testing Access actionable scans and comprehensive audits to understand your state of accessibility compliance.
Unprecedented access to legal expertise and more,
all included in our Accessibility-as-a-Service model.
