An overview of web accessibility lawsuit trends and highlights from November 2020.
Important note: We make every effort to provide a comprehensive summary, but this should not be considered an exhaustive list.
Number of lawsuits filed: 51 Lawsuits*
*We were able to access and analyze the data from 51 filings. However, there were at least 30 more filed that we did not have access to and still more that did not return in our searches.
Lawsuits citing websites: 44
Lawsuits citing mobile sites/mobile apps: 7
Class Action lawsuits: 38
Top Targeted Industries
Retail & eCommerce: 27
Food & beverage: 7
Consumer services: 3
Emerging Lawsuit Trends
Mobile Sites / Mobile Apps
We’re seeing an increase in the number of lawsuits filed that specifically target a plaintiff’s mobile website or mobile app.
How to Protect Your Business: Mobile usage has skyrocketed in recent years, and has become a critical way for customers to engage with your brand. To prevent legal action, ensure all your digital properties are fully accessible. This includes your website, mobile site, mobile app, and product when applicable.
Most Common Claims (websites)
- Missing alt text
- Missing labels
- Empty links
- Redundant links
- Missing page titles
Most Common Claims (Apps)
- Apps not compatible with screen reader technology
- Missing alt text
- Missing navigation links
Catch up on previous posts from this series:
Prevent your business from being on the receiving end of an accessibility lawsuit – connect with us for a free demo of our comprehensive Accessibility-as-a-Service platform. We’ll show you how easy it can be to maintain WCAG conformance and ensure all customers can engage equally with your digital assets.
What to do next
We can help you meet WCAG standards and maintain ADA and AODA compliance:
- Connect with us today to learn more about our comprehensive approach to digital accessibility, including our automated and manual auditing capabilities and extensive range of managed services.
- Visit our resources section to download free white papers and webinars, and find our newest blogs on industry trends.
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