November 2020 ADA Website Lawsuit Data and Trends

Last updated:

An overview of web accessibility lawsuit trends and highlights from November 2020.

November 2020 ADA Website Lawsuit Data and Trends

Important note: We make every effort to provide a comprehensive summary, but this should not be considered an exhaustive list.

November, 2020 

Number of lawsuits filed: 51 Lawsuits*

*We were able to access and analyze the data from 51 filings.  However, there were at least 30 more filed that we did not have access to and still more that did not return in our searches.

See also  Equal Access for All: Does Your Website Comply with Accessibility Laws?


Lawsuits citing websites: 44

Lawsuits citing mobile sites/mobile apps: 7

Class Action lawsuits: 38

Top Targeted Industries

Retail & eCommerce: 27

Food & beverage: 7

Consumer services: 3

Emerging Lawsuit Trends

Mobile Sites / Mobile Apps

We’re seeing an increase in the number of lawsuits filed that specifically target a plaintiff’s mobile website or mobile app.

See also  Why Providers of Healthcare Should Care about Section 508

How to Protect Your Business: Mobile usage has skyrocketed in recent years, and has become a critical way for customers to engage with your brand. To prevent legal action, ensure all your digital properties are fully accessible. This includes your website, mobile site, mobile app, and product when applicable.

Most Common Claims (websites)

  • Missing alt text
  • Missing labels
  • Empty links
  • Redundant links
  • Missing page titles
See also  Automated Accessibility Testing Tools: How Much Do Scans Catch?

Most Common Claims (Apps)

  • Apps not compatible with screen reader technology
  • Missing alt text
  • Missing navigation links

Catch up on previous posts from this series:

October 2020

Prevent your business from being on the receiving end of an accessibility lawsuit – connect with us for a free demo of our comprehensive Accessibility-as-a-Service platform. We’ll show you how easy it can be to maintain WCAG conformance and ensure all customers can engage equally with your digital assets.

What to do next

We can help you meet WCAG standards and maintain ADA and AODA compliance:

  1. Connect with us today to learn more about our comprehensive approach to digital accessibility, including our automated and manual auditing capabilities and extensive range of managed services.
  2. Visit our resources section to download free white papers and webinars, and find our newest blogs on industry trends.
  3. Connect with us to continue the conversation on Linkedin, Twitter, or Facebook.

Subscribe for Updates